Refund and Cancellation Policy
Article 1 (Principles)
The Company commences the document issuance, translation, notarization, and certification procedures immediately upon confirmation of the User's payment, and from the moment of commencement the Company incurs management and operating costs such as the preparation of letters of authorization, the engraving of seals, and the submission of application forms. The User shall carefully verify the documents, options, and address before placing an Order, and agrees that upon cancellation a handling fee shall be deducted in accordance with the table below.
Article 2 (Refund Schedule)
The refund amount is determined according to the following tables based on the time elapsed since payment and the stage of progress. For documents that require the User to complete the application form personally, a refund may not be possible.
Table 1. Orders for document issuance on the User's behalf (documents requiring submission of an identification document and letter of authorization)
| Time of cancellation after payment | Before identification document is received | After identification document is received |
|---|---|---|
| Within 1 hour | Handling fee 10% (90% refund) | Handling fee 50% (50% refund) |
| More than 1 hour and within 2 hours | Handling fee 30% (70% refund) | Handling fee 70% (30% refund) |
| More than 2 hours and within 24 hours | Handling fee 50% (50% refund) | No refund |
| More than 24 hours | No refund | No refund |
Table 2. Orders requiring submission of documents for processing, such as translation, notarization, and certification
| Time of cancellation after payment | Before documents for processing are received | After documents for processing are received (including partial refunds) |
|---|---|---|
| Within 1 hour | Full refund | Handling fee 30% (70% refund) |
| More than 1 hour and within 2 hours | Handling fee 30% (70% refund) | Handling fee 50% (50% refund) |
| More than 2 hours and within 24 hours | Handling fee 50% (50% refund) | No refund |
| More than 24 hours | No refund | No refund |
Article 3 (Nature of the Handling Fee)
The handling fee reflects the actual costs incurred by the Company as a result of the refund, such as payment processing fees, remittance fees, tax processing costs, seal engraving, preparation of application forms and letters of authorization, advertising costs, and labor costs. Government fees already paid to issuing or certifying authorities and delivery charges for shipments already dispatched are not refundable, separately from the handling fee.
Article 4 (Cases Not Eligible for Refund)
- Where issuance is impossible or delayed due to the User's incorrect information, failure to submit materials, or defects in the authority to authorize
- Where the Receiving Authority designated by the User does not recognize the document
- Where the issuing authority refuses issuance on the ground that the User does not meet the eligibility requirements
- Where the Order is closed because the User has failed to respond to the Company's request for materials for 14 days or more
Article 5 (Fault of the Company)
If a document is incorrectly issued, translated, or dispatched due to the Company's fault, the Company shall reprocess it free of charge, and if reprocessing is impossible, the Company shall refund the service fee for the relevant Order in full.
Article 6 (Refund Procedure)
- Refund requests shall be sent by e-mail (help@apostillekorea.com) stating the order number and the reason.
- The Company shall inform the User whether a refund will be made and of the amount within 3 business days from the date of receipt of the request, and if a refund is approved, shall request cancellation and refund to the original payment method.
- Depending on the processing times of the card issuer or payment service provider, it may take additional time for the funds to actually be credited, and this period is beyond the Company's control.